Need a hand with Presly? This page covers how to reach us and how to do the most common things. Most day-to-day questions ("how do I check in?", "how much leave do I have left?") are answered right inside chat — see Using Presly below.
Contact us
The fastest way to reach the Presly team is by email. We aim to reply within 1–2 business days (Mon–Fri, WIB / Asia Jakarta).
- General help & questions: hello@abersoft.id
- Report a problem or bug: support@abersoft.id — please include what you were doing, the command or button you used, and the approximate time (WIB).
- Security concerns: security@abersoft.id — see Reporting a security issue.
For questions about your own attendance records, schedule, leave quota, or account access, your workspace administrator is usually the quickest first stop — they configure schedules, holidays, timezones, and approvals for your organization.
Using Presly
Presly works the same way on Discord and Slack. On working days it sends you a direct message to
Check In and Check Out — just tap the button. You can also use
slash commands at any time. To see the full list, run /help on
Discord or /presly-help on Slack.
Everyday commands
/check-in·/check-out— mark today's attendance (no button needed)./attendance— your recent attendance and today's status./leave-balance— your annual-leave quota, used, and remaining./leave-status— the status of your leave requests.- Discord
/leave· Slack/presly-leave— open the form to submit a leave request. - Discord
/help· Slack/presly-help— list every command.
Why the different names on Slack? Slack reserves /leave and /help
for its own built-in commands, so on Slack those two are /presly-leave and
/presly-help. Everything else is identical on both platforms. All times are shown in
WIB (Asia/Jakarta).
Common questions
- I didn't get my check-in message. Make sure you allow direct messages from the server/workspace, and that an admin has marked you as monitored. A missed message never counts as an absence on its own — tell your admin, who can re-send it.
- I checked in late — can it be fixed? Attendance status (present/late) is based on your group's schedule. Ask your administrator to review it if something looks wrong.
- My leave request is stuck. Requests route to your group's approver(s). Use
/leave-statusto see where it is; your approver or admin can act on it.
See the FAQ for more.
For administrators
Admins manage everything from the web portal after signing in. Common tasks:
- Add or link people — sync members from Discord, and map each person's Slack ID (Members → Edit → Slack user ID) so they get DMs and can use commands on Slack too.
- Schedules & holidays — set per-group check-in/out times, workdays, timezones, grace periods, and holidays.
- Leave & approvals — configure quotas and multi-step approval flows, and review the audit log and DM-delivery log.
For setup or configuration help, email hello@abersoft.id.
Reporting a security issue
If you believe you've found a vulnerability, please email security@abersoft.id with the details and steps to reproduce. Please don't publicly disclose the issue until we've had a chance to investigate and respond. We appreciate responsible disclosure.
Your data
How we handle attendance and account data is described in our Privacy Policy. Your organization is the controller of its attendance data; Abersoft processes it on their behalf. The rules for using the Service are in our Terms of Service.